Returns & Exchanges
At URX, we stand behind our high-performance electronics with a hassle-free 30-day return policy to ensure you are completely satisfied with your purchase. If your gear isn't performing as expected, we make it simple to return or exchange your items for a full refund.
Initiate Your Request
Log into your URX account, navigate to your order history, and select the items you wish to return to generate a unique Return Merchandise Authorization (RMA) number.
Prepare the Package
Carefully pack the electronic devices in their original packaging, including all cables, manuals, and accessories, to ensure the item is protected during transit.
Ship Your Item
Affix the prepaid shipping label provided in your portal to the outside of the box and drop it off at any authorized carrier location within 7 business days.
Inspection and Refund
Once our technicians verify the device condition at our warehouse, your refund will be processed back to your original payment method within 3 to 5 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing