Frequently Asked Questions
Everything you need to know about your URX tech experience.
What is the warranty period for URX electronics?
All URX hardware comes with a standard 12-month manufacturer warranty covering technical defects and hardware malfunctions.
Do you offer international shipping?
Yes, we ship our electronics globally. Shipping times vary by location, but most international orders arrive within 7-14 business days.
What is your return policy for opened items?
We accept returns within 30 days of delivery. If the item has been opened, it must be returned with all original packaging and accessories to qualify for a full refund.
Are URX products compatible with other major brands?
Our devices are designed with universal standards like USB-C and Bluetooth 5.0 to ensure seamless compatibility with iOS, Android, Windows, and macOS.
How can I track my order?
Once your order ships, you will receive an email containing a tracking number and a link to our real-time tracking portal.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, AMEX), PayPal, Apple Pay, and interest-free installment plans through Klarna and Affirm.